John Doe ordered a washer on Tuesday on the XYZ on-line retailer. The accessible data on the web site is that it will likely be delivered in 2 to three days. It’s now Friday and Doe is but to obtain his order. He contacted XYZ on-line retailer on each Twitter and telephone however didn’t get a passable response. After threatening to cancel the order, he was informed that the washer was misplaced in transit. What!? Doe was very indignant and ultimately cancelled the order.
There are a large variety of John Does who’ve had this expertise. With out mincing phrases, the failure of logistics is the failure of your ecommerce enterprise. The logic may be very easy: if orders don’t attain prospects throughout the stipulated time, they are going to be compelled to cancel their orders. The extra they cancel, the extra your enterprise suffers. There aren’t any two methods about this as prospects need their orders to be delivered as quickly as attainable.
Therefore, logistics is the livewire of any ecommerce firm and its function can’t be downplayed.
Nonetheless, it’s frosted with so many challenges particularly in a rustic like Nigeria. A really current instance is the postponement of the Nigerian elections resulting from logistical challenges. That is by the way in which.
The geography that logistics firms need to cowl is large, and this problem is exacerbated by the shortage of infrastructure. In different circumstances, some indigenous logistics firms wouldn’t have the capability to run these last-mile deliveries. Due to this fact, they can’t be totally relied on.
This boils right down to the dearth of finance to assist them construct a franchise supply community, that might have sufficient protection.
Regardless of these challenges, an eCommerce firm like Jumia have the duty to overturn this and be certain that orders attain prospects, irrespective of the space, as at when due. Jumia, due to this fact, launched Jumia providers which is the logistics arm of the eCommerce firm. Since its institution, Jumia Companies is attacking the challenges inherent in final mile supply head-on and has thus far succeeded in overcoming a few of them with three key competencies: expertise, enterprise growth assist, and managing operational high quality.
Jumia Companies regardless of the dearth of infrastructure is now in a position to observe orders, the place the despatch rider is presently situated and know when an order has been delivered on the doorstep. Its supply associates are educated on the most effective applied sciences that can assist them within the discharge of their duties. Curiously, expertise has enabled prospects to hint the fulfilment strategy of their orders from when they’re shipped from the warehouse till they’re delivered.
Jumia Companies has partnered with native entrepreneurs in Nigeria and Africa to beat these logistics challenges. The platform gives them with the instruments, know-how, and assist they should set up and develop profitable logistics firms and change into a part of the Jumia Companies community. To this point, it has engaged hundreds of logistics companions in Africa which has helped to increase its providers to very distant areas.
Delivering a constant and high-quality service by means of a community of own-controlled and 3PL companions isn’t a trivial activity. To realize this, Jumia Companies ensures that high quality is maintained. The logistics platform has designed processes which might be easy and “fool-proof” and checks have been put in place to make sure or assure compliance.